Frequently Asked Questions

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Q-- What is a CurbVault®?

A CurbVault is an outdoor anti-theft/anti-vandal receptacle built to protect mail and other personal information deposited by the Postal Service. Please note that it is unlawful for private carriers such as UPS and FedEx to deposit items into any U.S.P.S. mailbox!  Modified versions of the CurbVault are available for that purpose.  The elegantly unique and patented design of the CurbVault enables it to complement the finest of homes.  In addition to residential use, both versions (the U.S. mailbox and the non—mail anti-theft portal) have tremendous commercial applications for securing valuables, classified documents, and even checks. 

Q--Why do I need a CurbVault®?

Mail theft and identity theft via the mailbox have now reached epidemic proportions!  Mailbox vandalism is also a growing concern.  The CurbVault fights both!  And it’s 3,200 cubic inch storage capacity keeps you from going through the hassle of having the Post Office, or someone, hold your mail when extended trips are taken.

Q--Where and how is a CurbVault® installed?

The CurbVault is installed wherever your deliveries are normally made. It comes with a fully illustrated Owner’s Manual, showing step by step, the correct mounting procedures.  The CurbVault comes with its own invisible in-ground mount, or it can be bolted to  to a concrete pad.

Q--Why is a Curbvault better than brick or stone enclosures?

In many areas of the United States, such enclosures are being banned by the D.O.T. because of potential hazards from automobile collisions.  Severe damages, personal injuries, homeowner liabilities, and even deaths are at stake. They also hold no more mail than a conventional mailbox. The CurbVault includes it own “break-away”  mounting system to make sure that the entire unit will give way to any substantial impact delivered by a vehicular collision.

Q--Can I construct a brick or stone enclosure around the Curbvault?

You can.  However, the CurbVault is 21st century technology, both in function and in looks.

Q--What is the purpose of the "Catch Tray"?

The “Catch” Tray, located at the rear door opening, allows easier access to mail when the CurbVault is in its anti-theft mode everyday.  It simply catches the mail about two-thirds of the way down before it hits the vault’s floor. This tray should be removed when a lengthy trip is taken, since holding capacity it greatly reduced when in use.  Just reach in and slide it out.

Q--How does the converter tray?

The patented Converter Tray, located inside the deposit door opening, converts the CurbVault from a very large conventional mailbox into one of anti-theft. When the tray is in its top position, it becomes a shelf for “out-going” items. From that point on, all deposits fall downward into a secured area, beyond a diverter section. Mail must then be retrieved from the rear of the unit, accessed by a key. No key is needed to re-lock the access door. It will lock automatically when closed. The CurbVault can therefore be a full-time anti-theft unit, or it can be one only during the times you want it to be; such as while away on vacations, etc. This option allows you to “drive-up” and retrieve your mail from the front on a daily basis (which many people like to do) when confident it is safe most of the time.

Q--What colors are offered and how durable is the finish?

Available colors include Satin Black, Sky White, Caribbean Sand, and Hammered Bronze.  The finish is created through the very latest technology in baked on powder coating.  Although the coating industry says the finish will last for several years, we only warrant this element for one year (as others do) since it can so easily be abused by the unscrupulous.

Q--What about the warranty, parts and accessories?

Since the CurbVault is constructed from all-welded plate steel about an eighth of an inch thick (and has no hinges to stick or wear out) its structure is warranted for the lifetime of the original owner.  Trays are not warranted against loss!  The finish, the handle (easily purchased at Home Depot or Lowe’s), and the lock carry a one-year warranty.  A complete price list of all parts and accessories are in the furnished Owner’s Manual for purchase from the CurbVault’s manufacturer, Mail Theft Solutions, Inc.  We also have a toll-free Customer Service Hot Line when you need to talk with someone LIVE  regarding any issue, before and  after the sale.

Q--Is the CurbVault legal?

Yes!  The CurbVault is approved for sale and use throughout America. It is presently being used in all 50 states by homeowners, businesses, and government agencies.  The CurbVault meets or exceeds all requirements and mandates outlined by the U.S. Postal Service.  Many communities, however, have neighborhood covenants that require conformity with other mailboxes having the same appearance.  Be sure to check before purchasing your CurbVault.  Mail Theft Solutions, Inc. is not
liable for such violations, and unauthorized units that cannot be installed are not returnable.